Order Processing Policy
Effective Date: August 28th, 2023
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1. Introduction
Welcome to Insomniac STAY Designs! This Order Processing Policy outlines the procedures and guidelines we follow to ensure efficient and accurate order processing. Please read this policy carefully to understand the steps involved in placing and receiving your order.
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2. Placing an Order
Product Selection: Browse our online shop and select the desired products by adding them to your cart.
Checkout: Proceed to the checkout page, where you will provide shipping and payment information.
Order Review: Review your order details, including the selected items, shipping address, and payment information, to ensure accuracy.
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Order Confirmation: After successfully placing your order, you will receive an order confirmation email with a summary of your purchase and an order number. Please keep this information for future reference.
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3. Order Processing
Payment Verification: Our system will verify your payment information to ensure its accuracy and prevent fraud.
Inventory Check: We use an automated inventory system that is manually updated weekly to ensure accuracy so our system is designed to prevent orders for products not in stock or listed for pre-order. We also check the availability of each item in your order and is an error was made in any part of the inventory process and the item is out of stock, we will notify you promptly and provide options, such as a partial shipment or a refund for the unavailable item.
Order Assembly: Once payment is verified and inventory is confirmed, we begin the process of assembling your order.
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4. Shipping
Shipping Options: During checkout, you can choose from various shipping methods, each with its own delivery timeframe and cost. Please select the one that best suits your needs. If you would like additional options please contact us and we will eb happy to see if there are any available.
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Shipping Confirmation: When your order is shipped, you will receive a shipping confirmation email with tracking information, if applicable. You can use this information to monitor the status and estimated delivery date of your shipment.
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5. Changes to Orders
We understand that you may need to make changes to your order after it has been placed. To request modifications, such as changing the shipping address or canceling an item, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order changes may not always be possible, especially if your order has already entered the shipping process.
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6. Order Status Updates
You can check the status of your order by contacting our customer support team. We will be happy to provide updates on order processing, and once shipped you will receive a tracking number via email.
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7. Returns and Exchanges
For information on our returns and exchange policies, please review our dedicated Returns and Refunds Policy.
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8. Contact Information
If you have any questions or require further assistance related to order processing, please don't hesitate to contact us via the contact methods listed on our site.
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9. Changes to this Policy
We reserve the right to update or modify this Order Processing Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date.
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Thank you for choosing Insomniac STAY Designs. We are committed to providing you with a seamless and enjoyable shopping experience, and we look forward to serving you.