International Shipping Policy
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Effective Date: August 28th, 2023
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1. Introduction
Welcome to Insomniac STAY Designs! We are excited to offer our products to customers worldwide. This International Shipping Policy outlines the terms and conditions for international orders placed on our website. Please read this policy carefully before making a purchase.
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2. Shipping Destinations
W ship our products to most countries around the world. However, there may be certain restrictions on specific products or destinations due to legal, logistical, or other reasons. If you are unsure whether we can ship to your location, please contact us anytime for clarification.
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3. Shipping Methods and Rates
We offer a variety of shipping methods to accommodate your needs. The available options, estimated delivery times, and shipping rates will be displayed during the checkout process. Please note that delivery times are approximate and may vary based on factors beyond our control, such as customs clearance and local delivery services.
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4. Duties and Taxes
When shipping internationally, orders may be subject to import duties, taxes, and customs fees levied by the destination country. Our primary shipping carrier is USPS and the carrier send all International mail using DDU. These charges are the responsibility of the recipient and are not included in the order total at checkout. We recommend checking with your local customs office for information on potential fees before placing an order.
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5. Customs and Import Regulations
It's essential to be aware of your country's customs and import regulations. Some products may be prohibited or restricted in certain countries. It is the responsibility of the customer to ensure that the items they are ordering comply with their country's regulations. We are not liable for any items seized or destroyed by customs authorities.
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6. Delivery and Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, if applicable. You can use this information to track the progress of your shipment. Please allow sufficient time for tracking information to become available. Unfortunately, some countries do not scan their packages the same way that USPS does so delays in updates for international shipping for some countries is common.
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7. Order Changes and Cancellation
We aim to process orders quickly, which may limit our ability to make changes or cancellations after an order is placed. If you need to modify or cancel your order, please contact our customer support team as soon as possible, and we will do our best to assist you.
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8. Returns and Refunds
Please review our Returns and Refunds Policy for information on how to initiate a return or request a refund for international orders.
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9. Lost or Damaged Shipments
In the unfortunate event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and, if necessary, initiate a claim with the shipping carrier.
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10. Contact Information
If you have any questions or require further assistance regarding international shipping, please don't hesitate to reach out to to use using the contact methods listed on our site.
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11. Changes to this Policy
We reserve the right to update or modify this International Shipping Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all international orders placed after the effective date.
Thank you for choosing Insomniac STAY Designs, We look forward to serving you and ensuring a seamless international shopping experience.
