Frequently Asked Questions

Insomniac STAY Designs

Yes, some designs will come back if they are popular enough. But we also want to always have the opportunity to express our creativity & share the ideas that come to us late at night.

No, you do not need an account to checkout. You can actually checkout as a guest. Just fill in your email and shipping info on the checkout page to checkout as a guest.

Please see our International Shipping Policy for more information or feel free to contact us on any of our Social Media Accounts or through our site anytime.

Order processing is roughly 2 to 5 business days excluding US Holidays. But like our name implies we don't have a normal schedule and aim to have a 24-hour turnaround time on all in-stock orders.

Shipping Policy- ISD uses USPS Priority Shipping with Tracking on all orders within the USA & Worldwide. Shipping is calculated using the distance and weigh of your total order. Each order is hand packaged to ensure all items arrive to you in the condition in which it was purchased.

We offer a 7-day return policy from the date of delivery for all products unused that are damaged, defective, incorrect quantity or style. If you need to return an item, please contact us via email with your order number, the reason for returning it, and a picture or video of the product you would like to return.

All items that are available for preorder are marked & individual information about each specific item's preorder details can be found in that item's description. Please note that if you place an order that contains both in-stock & preorder items we will hold in-stock items & they will be shipped together with your preorder items. If you want in-stock items sooner, please place separate orders or send us a message & we will see how we can help. The expected production & delivery time is estimated on the pre-order item & you can follow ISD on Social media for updates.